A video is not working properly - what can I do?

Most playback problems can be solved easily by one or more of the following steps:

  • Change the video quality
  • Update your browser or use a different one (Google Chrome (recommended), Opera, Firefox)
  • Delete browser cookies and cache (e.g. in Firefox under Tools - Extras - Clear Recent History - select Cookies and Cache)
  • Restart your browser

You can also check if your computer meets the system requirements,and whether your browser is set to accept cookies for http://www.lecturio.com

If the problem persists, please send us a message by using the help button on the lower right corner of your screen. This way, we will receive important technical data about your system and will be able to help you more efficiently.

Please specify...

  • ...how the problem manifests/shows itself
  • ...which lectures it affects or whether it is a general problem
  • ...what kind of device you’re using to access our contents ...if you’ve previously been able to watch lectures without errors
  • ...your system specifications (click on Windows, right-click Computer, and send us the data about your operating system, processor, memory, etc.)
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