How can I deactivate the automatic renewal?

 

Courses on Lecturio.de

You can easily deactivate the automatic renewal option by logging in and opening your personal account area. Now navigate to "Account Settings". Then click on "My Payments" and you will see a list of all your subscriptions.

Next to the courses you will find three dots:

 

 

If you click on it, you can choose "renewal options". Here you can see the details of your subscription, indicating if the automatic renewal is activated or not. Just click “deactivate” and confirm once again in the following pop-up window.

 

Please note that cancellation must be executed at least 10 days before the next billing date. Otherwise, the cancellation will apply to the next renewal period.

If there is a button called “Renew now” instead of “Renewal options”, the automatic renewal option is not available for this course, so there's no need for deactivation.

 

 

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Comments

  • Avatar
    athir.ghanim

    I can't find the setting

  • Avatar
    Brandon Lohman

    This application looks like a fraud to me.
    I tried to desactivate the automatic renewal button right after they charged me for another year but the only choice that I have is to cancel my subscription which means that I cannot use the application right after they took 200 USD out of my credit card.. fraud fraud..

  • Avatar
    Alexander Stimman

    Hello Brandon,

    Thank you for reaching out. I believe there is a misunderstading here: You can deactivate the automatic renewal option in your account settings immediately after being charged and this only means that your subscription will not renew again, not that your access is immediately canceled. You will, of course, have access for the period you have paid for. This information will also be visible in your account settings.

    Since this is a Help Article for our website lecturio.de, pleae find the corresponding FAQ for Lecturio.com here:

    https://lecturio-medical.zendesk.com/hc/en-us/articles/115005277745-How-can-I-deactivate-the-automatic-renewal-

    As I explained in my email today, refund requests for unwanted renewals are approved individually. We are doing everything we can to help you and will contact you as soon as a decision has been made.

    If you have any other questions, please do not hesitate to contact us at support@lecturio.com.

    Kind regards,
    Alexander

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