A video is not working properly - what can I do?

Most playback problems can be solved easily by one or more of the following steps:

  • Changing the video quality
  • Updating your browser or using another one (Google Chrome (recommended), Opera, Firefox)
  • Deleting browser cookies and cache (e.g. in Firefox under Tools --> Extras --> Clear Recent History --> select Cookies and Cache)
  • Restarting your browser


You can also check if your computer meets the system requirements and whether your browser is set to accept cookies for http://www.lecturio.com


If the problem persists, please send us a message by using the help button at the left side on our website. This way, we receive important technical data about your system and can help you more efficiently.

Please specify...

  • ...how the problem manifests/shows itself
  • ...with which lectures the problem occurs or whether it is a general problem
  • ...what kind of device you’re using to access our contents ...if you’ve previously been able to watch lectures without errors
  • ...your system specifications (click on Windows, right-click Computer, and send us the data about your operating system, processor, memory, etc.)
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