How can I deactivate the automatic renewal?

 

Courses purchased via App-Purchase: 

If you purchased within our app, you paid directly via iTunes or Google Play. You'll have to deactivate the renewals directly from within iTunes/the Play Store. Click here for further information on how to proceed with iTunes and here for further information on how to proceed with the Play Store. 

Courses on Lecturio.de

You can easily deactivate the automatic renewal option by logging in and opening your personal account area. Now navigate to "Account Settings." Then click on "My Payments," and you will see a list of all your subscriptions.

Next to the courses you will find three dots:

 

 

If you click on it, you can choose "renewal options". Here you can see the details of your subscription, indicating if the automatic renewal is activated or not. Just click “deactivate” and confirm once again in the following pop-up window.

 

Please note that cancellation must be executed at least 10 days before the next billing date. Otherwise, the cancellation will apply to the next renewal period.

If there is a button called “Renew now” instead of “Renewal options”, the automatic renewal option is not available for this course, so there's no need for deactivation.

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Comments

  • Avatar
    Howthul Alam

    The payments page shows error

  • Avatar
    Alexander

    Dear Howthul,

    Thank you for reaching out. We have just contacted you by email in order to clarify the situation. I apologize for the inconveniences.

    As you can see in this same help article, all subscriptions purchased in the Google Playstore have to be canceled there as well.

    If you have any other questions, please contact us directly at support@lecturio.com.

    Kind regards,
    Alexander (Lecturio Customer Support)

  • Avatar
    Liliana Rodriguez

    i need cancel my subscripcion

  • Avatar
    Alexander

    Hello Liliana,

    Thank you for reaching out. My colleague Melanie replied to your email on Friday. Did you have the chance to read it? Please contact us by email at support@lecturio.com in order to clarify the matter.

    Thank you in advance for your efforts.

    Kind regards,
    Alex (Lecturio Customer Support)

  • Avatar
    Dj Elom

    Can I please get a refund ... I already sent you an email

  • Avatar
    Melanie Frey

    Dear Dj,

    Thank you very much for reaching out. We received your messages and will reply to you as soon as possible.

    Kind regards,
    Melanie from Lecturio

  • Avatar
    Ali Akbar Naqvi

    Hi there,

    This is my third message requesting a refund and cancellation. My account was auto-renewed and I did not know this would happen. I'm highly disappointed with my overall Lecturio experience and haven't used my subscription in quite a while.

  • Avatar
    Alexander

    Hello Ali,

    Thank you for reaching out. If you have contact us at support@lecturio.com we will verify your request and reply to you as quickly as possible.

    Kind regards,
    Alex (Lecturio Customer Support)

  • Avatar
    Carol Joyce Navidad

    Hello, I just emailed regarding my refund and cancellation for Lecturio. My account was automatically renewed. Please refund my payment.

  • Avatar
    Alexander

    Hello Carol,
    Thank you for reaching out. Unfortunately, we have not received your email.
    Please do email us at support@lecturio.com and we will be able to further assist you.
    Thank you.

    Kind regards,
    Alex (Lecturio Customer Support)

  • Avatar
    Jachimike Mba

    Hello, my account has just been credited today with the automatic renewal and I would like for my subscription to be cancelled and to be refunded. I have not recently been and will not be using Lecturio videos/services. This was quite a surprise and I would appreciate if it could be solved as soon as possible.

    I have emailed customer service about this too. As today's still the last day of my previous subscription, I'd like not to have to pay for it, if I won't be using it.

    Any help would be appreciated

  • Avatar
    Alexander

    Dear Jachimike,

    Thank you for reaching out. We have received your email and will reply to you as quickly as possible. Please note that the information on automatic renewals on Lecturio.com is available here:
    https://lecturio-medical.zendesk.com/hc/en-us/articles/115005277745-How-can-I-deactivate-the-automatic-renewal-

    Kind regards,
    Alex (Lecturio Customer Support)

  • Avatar
    Irina Argjiri

    Hello,
    I also had a similar concern regarding the automatic renewal. I will not be using the application for the next three months and therefore I no longer need to pay for my subscription. Even though I remember I had deactivated the automatic renewal option, I could not deactivate it again the last few hours when it was my last day before the renewal. I would kindly ask for a solution and a possible refund if there has already been a charge for the following three months.
    Looking forward to your support,
    Irina Argjiri

  • Avatar
    Alexander

    Hello Iina,

    Thank you for reaching out. We have received your email and will reply to you as quickly as possible.Please note that the information on automatic renewals on Lecturio.com is available here:
    https://lecturio-medical.zendesk.com/hc/en-us/articles/115005277745-How-can-I-deactivate-the-automatic-renewal-

    Kind regards,
    Alex (Lecturio Customer Support)

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